Reflective Listening

Reflective listening is simply repeating some words your clients use as you listen to them speak. Someone says, “I read your book last year and I liked it.” You respond, “You read my book?” perhaps with a slight nod, and continue listening. Or, a customer says, “I had a BMW …

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The Kind Of People You Work With

Although there is a risk of offending the other party, when you have the courage to tell hard truths, you establish credibility that just can’t be won any other way. You’re making it clear that you’re not just in it for yourself. You’re willing to risk …

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Understanding Your Rights and Protecting Your Work

In the wake of Hillary Clinton’s failed presidential run in 2016, a number of books were written about her campaign. One of them, Strong for a Moment Like This: The Daily Devotions of Hillary Rodham Clinton, was penned by Clinton’s longtime pastor, the Reverend Bill Shillady. The book …

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